FAQs & Help

Happy hours are mixer-style events where attendees have two hours to mix, mingle, and connect with one another. We have custom event materials and activities to help you break the ice! Coffee shop speed dating events are more structured and provide a more intimate environment compared to the happy hour bar setting. Speed dating rounds last a few minutes each so you have time to connect with each person you meet. Both events have a dedicated host and reserved Jigsaw section at each venue.

Follow the posters that say “this way” to the event and find the poster that says “wait here for host.” Our Jigsaw hosts have a Jigsaw pin + Jigsaw t-shirt or black t-shirt on! If they aren’t at the host stand, please wait for them to return so they can check you in online and get you a set of materials.

Yes, all attendees should have a government-issued ID on-site that matches the name they used at check-in. All guests must be 21+

Dress your best! We recommend going casual/comfy, but look good feel good, right?

Each city is different, but we typically see an average of 50 attendees per happy hour event. It will always range depending on your region and event type! Some events (like the Speed Dating format) are more intimate than others, with 20+ attendees. Happy hour events are all capped at 150 attendees to ensure that you have a great experience.

We only release a limited amount of male/female tickets for each heterosexual singles event. Our team keeps a close eye on the headcount leading up to the events so we can update accordingly. For the Queer Singles Happy Hour, we offer one general admission ticket type, as attendees have the option to self describe their gender and we aim to have a diverse mix at each event.

Queer Singles Happy Hour events are specifically for LGBTQ+ attendees. Singles Happy Hour events are open to everyone, but cater to a heterosexual audience. Coffee Shop Speed Dating events are available for those seeking heterosexual relationships at this time. The Jigsaw team is dedicated to creating a safe space for everyone to date.

Please email becca@jigsaw.co with your recommendation. If you’re a venue looking to partner, please attach photos of the space, the address, and the capacity for consideration.

Please see our cancellation policy here: https://store.jigsaw.co/blogs/important-information/cancellation-policy - unfortunately based on this policy a refund/reschedule is not possible, however, if you become a member on the app you can reschedule anytime in the future and it's only $19.99 p/m

Check in for happy hour events closes 45 minutes after the event start time, you can still attend if you arrive later, but you may have to wait for the host to return to the host stand. Check in for speed dating closes 30 minutes after the event start time. If you arrive later, this will throw the event ratio off and you may not get the opportunity to connect with each attendee in the lineup. We strongly recommend arriving before check in closes in order to experience the entire event. If you can no longer make it, contact events@jigsaw.co for assistance.

Each ticket has a unique code, if you’ve purchased multiple tickets, you’ll get an email for each ticket in your inbox. Forward this email to your friends so they can easily check into the event.

Don’t worry! You can upload multiple codes to the Jigsaw app and your tickets will be stored for future dates. If you have tickets for a friend, please arrive together to help the host check everyone in smoothly.

All tickets are now mobile entry, so you should have received an email from hello@jigsaw.co with the instructions to access your ticket.

Please check your emails, including your Junk/spam folder! If you're still unable to find the email with your ticket access code, please email us support@jigsaw.co and confirm the email you used to purchase your ticket and the order confirmation number from store.jigsaw.co and we will resend the code for you!

This event is 21+ but geared towards those ages 25-45. If you are below 25 or above 45, you are still more than welcome to come and we’d love to have you there, but be aware that most attended fall between this age range.

The best way to find this person and reconnect is to become a Jigsaw member and check for members nearby! ​​Daily matches are sorted by location and compatibility so you'll easily be able to see the latest attendees in your area.

The ticket you need for entry to the event is on the app. After the event, you can come back and reconnect with those you clicked with IRL!

We have the largest collection of singles events in the US! Each event is curated so that you have several ways to connect with other singles in your area. Our team designs custom icebreakers and connection materials for you to use at the event to meet others. We ensure that each event has a dedicated space for all single attendees and that everyone there is committed to connecting IRL! All of our dedicated hosts are trained to help you along the way.